Customer Care

An Award Winning Service

City & Country is delighted to have been announced as a winner of the 2021 In-House Gold Award for Customer Service, achieving a score of 95.3% recommendation rate from our purchasers in 2020.

Customer Care – Meeting Your Expectations

The team at City & Country is committed to ensuring you are happy with every aspect of your new home. We believe we can best achieve an excellent aftercare service by providing a dedicated Customer Care team who can help guide you through your first years of ownership. The Customer Care team is on hand to provide assistance, advice and to investigate and resolve any latent construction defects raised within the initial City & Country warranty period, as proactively and professionally as possible.

Before Completion

During the lead up to completion, in addition to the construction and building control inspection of your new home, your Customer Care Manager will undertake an inspection of your property to ensure our high levels of quality and finish are achieved before serving legal notice to complete.

Prior to completion, you will be invited to attend a Home Demonstration to explain the workings and maintenance of your property. During the meeting, your Customer Care Manager will explain the fixtures and fittings, domestic systems, and appliances. You will also be provided with a Home Owner’s Manual which has been put together by the Customer Care team and includes lots of useful information about the local area, helpful contact details, and important property maintenance advice, along with operating manuals, guarantees, and certificates.

After Completion

For the duration of your City & Country warranty, any issues you are concerned by will be overseen by our Customer Care team. Your Customer Care Manager will review the items you have reported and work closely with our Subcontractors and dedicated Customer Care Coordinator to ensure their swift resolution.

City & Country has a lasting commitment to our customers and we aim to ensure that each home is a pleasure to live in. We genuinely understand that satisfied customers are the key to a successful future.

Customer Complaint Procedure