An Award Winning Service
When you buy with City & Country, you will have your own dedicated Sales and Customer Care team to support you at every step of your buying journey and beyond.
As a first-class business, we place the highest priority on customer service. City & Country is delighted to have been awarded the 2022 In-House Gold Award for Customer Service, achieving a score of 96% customer satisfaction from our purchasers.
Customer Care – Meeting Your Expectations
The team at City & Country is committed to ensuring you are happy with every aspect of your new home. We believe we can best achieve an excellent aftercare service by providing a dedicated Customer Care team who can help guide you through your first years of ownership. The Customer Care team is on hand to provide assistance, advice and to investigate and resolve any latent construction defects raised within the initial City & Country warranty period, as proactively and professionally as possible.
During the lead up to completion, in addition to the construction and building control inspection of your new home, your Customer Care Manager will undertake an inspection of your property to ensure our high levels of quality and finish are achieved before serving legal notice to complete.
Prior to completion, you will be invited to attend a Home Demonstration to explain the workings and maintenance of your property. During the meeting, your Customer Care Manager will explain the fixtures and fittings, domestic systems, and appliances. You will also be provided with a Home Owner’s Manual which has been put together by the Customer Care team and includes lots of useful information about the local area, helpful contact details, and important property maintenance advice, along with operating manuals, guarantees, and certificates.
For the duration of your City & Country warranty, any issues you are concerned by will be overseen by our Customer Care team. Your Customer Care Manager will review the items you have reported and work closely with our Subcontractors and dedicated Customer Care Coordinator to ensure their swift resolution.
City & Country has a lasting commitment to our customers and we aim to ensure that each home is a pleasure to live in. We genuinely understand that satisfied customers are the key to a successful future.