Terms & Conditions

Current Promotional Offers:

The Playfair’s LBTT Incentive


City & Country’s Assisted Move Scheme

City & Country’s Assisted Move Scheme is available on selected properties only. Your existing property will only be deemed sold once you have a complete chain in place. Your home and garden must be maintained to at least the same condition as when the valuations, property details and photography was generated. Items such as fitted carpets, integrated appliances, fitted wardrobes, etc. must remain in the property as part of the sale, as such items make the home more attractive to prospective purchasers. The Assisted Move Scheme process is limited to a period of 4 weeks, during which time the new property which you have selected is reserved for you. At the end of the 4 week period City & Country reserves the right to cancel your reservation, or with your agreement, to review the asking price of your existing property. City & Country will contribute towards the estate agents fees, which are paid via PX Hub. The vendor will be responsible for any balance to be paid directly to PX Hub. Should we find a buyer for your property and you choose not to proceed with the purchase of a City & Country home, we will charge a marketing fee of 1.75% + VAT of the agreed sale value of your home, which equates to the cost of the estate agent’s fees. Please ask our Sales Executives for more information.

Recommend a Friend

This offer is available in accordance with City & Country’s terms and conditions and is subject to availability. It is only valid if recommend a friend voucher or email is presented prior to reservation. Two cheques of £1,000 will be sent to the addresses provided, after legal completion has taken place on the associated transaction. This offer can not be used in connection with any other offer or retrospectively. Only one voucher may be used per reservation. For further information please consult the Sales Executive. Redemption value 0.0001p.


Business Policies & Terms: 

Download our current Policies & Business Terms using the links below.

Consultant Terms & Conditions

Subcontractor Terms & Conditions

Risk Assessment WS13 Covid-19 Bentfield Place

Instructions & Dayworks Procedures

Subcontractor Customer Care Charter

Self Billing Agreement

Protection Policy

Purchase Order Terms & Conditions

Equal Opportunity Policy

Modern Slavery Statement

Consumer Code for Home Builders (Applicable to The General and King Edward VII Estate)

Consumer Code for New Homes (Applicable to Donaldson’s)

Site Safety Rules

Health & Safety Policy

Subcontract Payment Schedule Mid month

Subcontract Payment Schedule End of month


Data Protection

City & Country is committed to keeping your information safe and respecting your privacy. We seek to handle your data fairly and legally at all times, whilst being transparent about the data we are collecting from you and how we may use such data. Phone calls may be recorded and monitored for training and quality purposes. For more information, please read our Privacy Policy.

The aim of this privacy policy is to:

  • Let you know what personal information we collect, how we collect it, how we use it and who we may share it with
  • Explain your rights in relation to your personal information
  • Provide details on how to contact us regarding your data

Website Terms of Use:

These are the terms and conditions under which you may use the City & Country website. By using this website you are agreeing to all of these terms and conditions. These terms and conditions include the sections on Privacy Policy and Cookie Policy. Use of this website indicates your acceptance of and agreement to all these Terms and Conditions.

Accuracy of Information

City & Country has taken all reasonable care in the preparation of the contents of this website and intend that the information is accurate at the time it is published. However, since this information is subject to periodic revision and updating, we are unable to guarantee the accuracy of the website content. Particulars, photographs, plans, layouts, CGIs and artists impressions are for illustration only. We operate a policy of continuous development and individual features may vary from time to time and from site to site.

Consequently, these particulars should be treated as general guidance only and do not constitute a contract, part of a contract, or a warranty. You should take appropriate steps to verify any information upon which you wish to rely. To find out more about a development, we advise that you should speak to one of our Sales Executives.

City & Country shall not be liable for damages of any kind or nature whatsoever arising out of, or related to, the use of this website or the information it contains.


City & Country accepts no liability for the contents of any website operated by a third party which may be accessed via links from this website. Any such links are provided for your convenience only and do not imply that we approve or recommend the contents of such sites. It is not permitted to create a link to this website without the written permission of the City & Country.


City & Country accepts no liability for any damages to or viruses that may infect your computer equipment, software or other property as a result of your browsing or use of this website or your downloading of any material. You are advised to take all appropriate safeguards before downloading any material.


The information on this website is intended for use by UK residents who are interested in buying a property and/or the general business activities of City & Country. We shall have no liability whatsoever to visitors from either the UK or any other jurisdiction who view the information contained on this website for any other purpose. If any provision of these website terms of use is deemed unlawful, void or for any other reason unenforceable, then it shall be deemed severable from these terms of use and shall not affect the validity and enforceability of any remaining provisions.

Copyright and Trademarks

All material appearing on this website is subject to copyright and no part may be reproduced in any form (including storage in any medium by electronic means) without the written permission of the copyright owner. However you may copy or download material for personal non-commercial use only. No alterations or additions may be made to the material on the website.