Contact The Customer Care Team

Contact Details

The customer care office is open from Monday – Friday, 8.30am – 5.30pm (excluding Public Holidays) and can be contacted via the details below:

T: 01279 818909

When the office is closed, the above telephone number is available for emergencies only.

This service is strictly for properties within their City & Country warranty.

Customer Communication Standards

Claire Forrest – Customer Care Manager

The Playfair at Donaldson’s

Nick Racey – Customer Care Manager

King Edward VII Estate, The Mansion at Sundridge Park and St Osyth Priory

Stephanie Kenny – Customer Care Manager

The General and Factory No.1