We’re thrilled to announce that City & Country has won the In-house Research Ltd Gold Award for Customer Satisfaction 2025!
This is a significant achievement and a major step forward in our commitment to delivering exceptional customer service, one of our key corporate objectives. We’re especially proud to have achieved an outstanding 95.5% recommendation rate from our customers, reflecting the trust and satisfaction they have in our homes and service.
Joel Young, Associate Director for Customer Care at City & Country, shared:
“We are delighted to have received the prestigious 2025 Gold Award for Customer Satisfaction. The annual survey of new home buyers measures customer satisfaction, with the Gold award given to developers where more than 90% of buyers say they would recommend their housebuilder to a friend. City & Country achieved a recommendation rate of 95.5%!
Achieving this recognition wouldn’t be possible without our dedicated teams across all our developments. They go above and beyond to ensure we consistently deliver quality homes and developments we can all be proud of. A big thank you to everyone involved in achieving this. This award underscores our ongoing commitment to delivering exceptional customer service.”
A huge thank you to our customers for their trust and to our incredible teams for making this possible. Here’s to setting even higher standards for the future.