Contact the Team

Contact Details: 

The Customer Care office is open from

Monday - Friday, 8.30am – 5.30pm (Excluding Public Holidays)

and can be contacted via the details below:

T: 01279 818909

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When the office is closed, the above telephone number is available for emergencies only.

This service is strictly for properties within their City & Country warranty.


The Team:

Claire Forrest BW 344x352

Claire Forrest

Customer Care Manager 

The General and Donaldson's


Mark BW 344x352

Mark Chester

Customer Care Manager 

King Edward VII Estate and Sundridge Park Mansion


Hannah Foile BW 344x252

Hannah Foile

Customer Care Coordinator

King Edward VII Estate, The Garden Quarter

and Sundridge Park 


JFW 1 BW Flip 344x352

Jennifer Webb

Customer Care Coordinator

The General, Donaldson's and Angel's Courtyard