Contact the Team

Contact Details: 

The Customer Care office is open from

Monday - Friday, 8.30am – 5.30pm (Excluding Public Holidays)

and can be contacted via the details below:

T: 01279 818909

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When the office is closed, the above telephone number is available for emergencies only.

This service is strictly for properties within their City & Country warranty.


The Team:

Claire Forrest - Customer Care Manager - City & Country

Claire Forrest - Customer Care Manager 

The General and Donaldson's 

 Customer Care Manager - City & Country

Customer Care Manager 

King Edward VII Estate and Sundridge Park Mansion


Hannah Foile Customer Care Coordinator  - City & Country

Hannah Foile - Customer Care Coordinator

King Edward VII Estate, Sundridge Park, St Osyth's 


Emily Parker - Customer Care Coordinator - City & Country


Emily Parker - Customer Care Coordinator

The Playfair at Donaldson's, The General/The New Yard, Angels Courtyard and The Garden Quarter