Contact the Team

Contact Details: 

The Customer Care office is open from

Monday - Friday, 8.30am – 5.30pm (Excluding Public Holidays)

and can be contacted via the details below:

T: 01279 818909

This email address is being protected from spambots. You need JavaScript enabled to view it.

When the office is closed, the above telephone number is available for emergencies only.

This service is strictly for properties within their City & Country warranty.


The Team:

Claire Forrest BW 344x352

Claire Forrest - Customer Care Manager 

The General and Donaldson's 

 Mark BW 344x352

Customer Care Manager 

King Edward VII Estate and Sundridge Park Mansion


Hannah Foile BW 344x252

Hannah Foile - Customer Care Coordinator

King Edward VII Estate, Sundridge Park, St Osyth's 


Emily 344x352


Emily Parker - Customer Care Coordinator

The Playfair at Donaldson's, The General/The New Yard, Angels Courtyard and The Garden Quarter