City & Country consistently delivers gold-standard customer satisfaction

In-House Awards, organised by In-House Research, measure customer satisfaction following the purchase of a new home. Based entirely on verified homeowner feedback, the awards recognise developers that consistently deliver exceptional customer service.

This latest result sees City & Country awarded the In-House Gold Award for Customer Satisfaction, reinforcing our ongoing commitment to quality, care and service at every stage of the homeowner journey.

This score is a strong endorsement from homeowners across our developments, including The 1840 in Wandsworth, Factory No.1 in Bristol, Manningtree Park in Manningtree, alongside Sanderling Reach in West Mersea and Burderop Park in Swindon. It reflects our continued focus on delivering homes to the highest standard, while ensuring a smooth, supportive and enjoyable experience from initial enquiry through to aftercare.

We take great pride in supporting our teams, recognising that their dedication and attention to detail underpin the consistently high levels of satisfaction our customers experience.

The 1840 was a standout performer, recognised with the Best Development Award. This heritage conversion in Wandsworth achieved an impressive Net Promoter Score (NPS) of 82.9%, placing it among the top tier for customer satisfaction. NPS is a key benchmark for measuring customer loyalty and likelihood to recommend, making this a strong reflection of the experience delivered on site.

Adding to this, the now sold-out Burderop Park achieved a 100% recommendation rate across the year, further demonstrating the strength and consistency of our customer-first approach.

These results are a testament to the teams across the business, from land and planning through to sales, construction and customer care. Every stage of the journey plays a role in shaping the overall experience, and this continued recognition reflects a shared commitment to delivering quality homes and exceptional service.